Terms

SoleCreations offers woodworking pieces made by the owner. These terms apply when you use this website and send an order request. South African law applies; nothing here removes rights you have under consumer-protection law.

Who you're dealing with

SoleCreations is operated by Jurie Wagener, trading as SoleCreations, an individual sole trader in South Africa. SoleCreations is a trading name, not a registered company. Contact: jurie24102@gmail.com.

Products and prices

Each listing shows the material, finish and, where given, size, care instructions and preparation time. Wood grain and colour naturally vary; any significant characteristics or known imperfections should be described before you order. Natural variation doesn't excuse a defective or materially misdescribed item.

Prices are in South African rand. SoleCreations is not VAT-registered and doesn't charge VAT. The price on the listing when you send your request is the price I'll confirm, unless there's an obvious listing error, which I'll tell you about before you pay.

Order requests

• Sending an order request through this website doesn't create a purchase, and nothing is charged.
• You'll get an email copy of your request. I'll then contact you to confirm the pieces, the making time, the total, how to pay, and collection or the courier cost.
• The order is only confirmed once we've both agreed to those details. Until then, either of us can cancel the request at no cost.
• If a piece becomes unavailable, I'll tell you. I won't substitute another piece or change the agreed price without your agreement.

Made to order

Pieces marked "made to order" need up to 7 extra days on top of the listing's preparation time. I'll confirm the expected timing before you pay.

Collection and courier

You can collect your order in Oudtshoorn, Western Cape, at no cost, by arrangement once it's ready. Or it can be couriered to you at extra cost. Courier costs aren't included in the listed prices: I'll work them out after your request and confirm them with you before you pay. See Collection & courier.

Returns

The Returns & refunds policy explains cancellations, faulty goods and refunds. Personalised or specification-made pieces may have different change-of-mind rights, which I'll explain before you order. Statutory rights for defective goods remain.

Support and records

Keep your request email and reference. For help, email jurie24102@gmail.com. Please don't send card numbers or security codes by email.

Changes

If these terms change, the version and date above will change. The terms that apply to your order are the ones in force when we confirm it.