Privacy Policy

SoleCreations uses personal information to answer enquiries and to handle order requests, orders, collection and returns. For privacy requests, email jurie24102@gmail.com.

Who is responsible

The responsible party is Jurie Wagener, trading as SoleCreations, an individual sole trader in South Africa. SoleCreations is a trading name, not a registered company.

Information we use

• Order requests: your name and email address (needed so I can reply), and optionally your phone or WhatsApp number, town and a note, plus the pieces you asked for.
• Messages: what you send me by email or WhatsApp.
• Technical information: the hosting provider receives your IP address and browser details to deliver the pages. To stop abuse of the order form, a one-way hash of your IP address is kept for up to two days.

Your request list is kept in your own browser (local storage) until you send it. It isn't sent to us before then.

Why we use it

• To reply to your order request and arrange your order, because you asked me to.
• To keep records the law requires, and to handle returns and refunds.
• To keep the website secure.

We don't sell your personal information or add you to marketing lists because you sent a request.

Who receives it

• Hosting and database provider, to run the website and store order requests.
• Resend, which sends the request emails to you and to me.
• Google (Gmail), the inbox where request emails arrive.
• Google Fonts, which loads the fonts when a page opens (it receives your IP address and browser details).

Some of these providers process information outside South Africa, including in the United States. We're responsible for choosing appropriate safeguards for those transfers.

Cookies

The shop doesn't use analytics or advertising cookies, and visitors don't get any cookies. The only cookie is a sign-in cookie for the owner's dashboard.

How long we keep it

• Requests that don't go ahead: deleted automatically 24 months after the last update.
• Confirmed orders: deleted automatically 5 years after the last update.
• Emails: kept as long as needed for the order, then deleted.

Access is limited to people who need it. We take reasonable security measures, but no online service can promise absolute security.

MediaForge and Pinterest

MediaForge is a private desktop tool used by the SoleCreations owner to prepare and schedule original content. When the owner connects Pinterest, MediaForge reads the connected account's profile and boards to identify the account and select a destination board. This connection does not give MediaForge access to shop customers' Pinterest accounts.

MediaForge stores the access token encrypted in its local integration vault. Drafts, selected media and publication records are stored in the owner's local workspace. For Pins the owner chooses to publish or schedule, MediaForge sends Pinterest the selected image or video, title, description, alternative text (for images), destination board and optional website link. For videos, MediaForge also reads the upload's processing status to confirm it is ready before creating the Pin. Pinterest processes that information under its own privacy policy; a Pin's visibility depends on the destination board and Pinterest settings.

Disconnecting Pinterest in MediaForge deletes its locally stored access token. The owner can also revoke the application's access in Pinterest settings. Disconnecting does not delete Pins already sent to Pinterest or local drafts and publication records; those can be managed separately in Pinterest and MediaForge. For questions or requests about this processing, use the privacy contact above.

Your choices and rights

You may ask for access to or correction of your information, object to processing where the law allows, or request deletion. Some records may need to be kept for legal reasons. We may verify your identity before acting on a request. Contact the email above; you may also complain to the Information Regulator of South Africa.

Changes

If this policy changes, the version and date above will change.